On August 9, 2018, AFNOR Group, an authorized certification organization for the International Organization for Standardization (ISO), awarded ISO 9001:2015 certification to Kingfisher for the design, development, testing, implementation, and maintenance of software solutions. Kingfisher also received the ISO 9001:2015 certification in providing Information Technology Service Management (ITSM), including Information Technology (IT) infrastructure management, cybersecurity, enterprise infrastructure, Voice over Internet Protocol (VoIP) telephony, multimedia, and IT staffing services. The ISO 9001 standard is based on quality management principles including customer focus, senior management leadership, a process-based approach, and continual process improvement.